Return Policy

Returns Policy

Returns is a scheme provided by hairlook directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by hairlook to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

The return policy is table below parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.


Part 1 – Category, Return Window and Actions possible


Returns Window, Actions Possible and Conditions (if any)

Men & Women Hair Wig, Hair Patch, Hair Extensions

7 days

replacement or exchange

Hair System accessories

10 days

Refund or replacement or exchange


Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:



Correct Product &  Complete Product

All in-the-box accessories freebies and combos (if any) should be present.

Unused Product & Undamaged Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable)

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the returns if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the hairlook.


Part 3 - General Rules for a successful Return


1.    In certain cases where the hairlook is unable to process a replacement for any reason whatsoever, a refund will be given.

2.    During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. 

3.    For products where installation is provided by hairlook service partners, do not open the product packaging by yourself. hairlook authorized personnel shall help in unboxing and installation of the product.

For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.